HCLTech is Hiring for Deal Desk Support
Interested candidates can walk in for an interview | Freshers are not eligible
Dates: 16th-17th July,26
Timing: 11:00 AM - 2:00PM
Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301
Work Location: Gurugram
Contact Persons: Navya/Anku
Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
As a Deal Support Agent (Tier 1), you are the first point of contact for our Sales
teams in a high-velocity, live-chat environment. You will provide real-time guidance
on the entire deal life cycle—including customer setup, contracting, and quote
generation—while navigating complex Google processes and policies. Your
mission is to ensure every deal entering the pipeline is accurate, compliant, and
positioned for seamless booking through instant, expert intervention. You will
provide rapid support, ensuring that every request is validated and processed with
speed and absolute compliance.
Responsibilities Live-Chat Delivery & Execution
● Real-Time Response: Provide rapid, high-quality responses to Sales
queries regarding CRM navigation and deal process support within a chat
interface.
● Multi-Thread Management: Efficiently manage multiple chat threads
while maintaining high accuracy and professional "chat etiquette."
● Policy Compliance: Ensure guidance is given in real-time compliance with
internal Google policies and processes.
● CRM Hygiene: Ensure real-time CRM hygiene and quote-to-cash
accuracy.
Core Responsibilities
● Create bespoke contract packages from standard components
● Identify the need for, seek, and record cross-functional or business
stakeholder approvals for various components of the commercial or
contractual package
● Validate customer-signed documents and submit for booking
● Provide input and assistance to the Order Management team with respect
to the booking and provisioning process
● Ensure compliance with work instructions and absolute compliance with
corporate, legal, and SEC guidelines including ethical and financial rules
Skill Requirements
● Graduate
● Self-starter with ability to independently identify action items required in
any given situation (high-level critical thinking)
● Solid working knowledge of commercial Customer Relationship Manager
(CRM) and Contract Lifecycle Management (CLM) systems, as well as
proficiency with major office productivity suites (Workspace, Microsoft
● Ability to translate complex legal and procedural concepts into clear,
concise "chat-friendly" explanations without losing technical accuracy.
● Excellent written and verbal communication skills, facilitating clear and
open communication at all levels of the organization
● Adaptable to a changing environment & flexible with regard to working
patterns (i.e. shiftwork)
